Shipping Policy

Last updated: 12-2-2026

Thank you for shopping with Just That Sweet Shop (www.justhatsweetshop.co.uk).

Order Processing

All of our products are made to order and prepared fresh for each customer.

We aim to dispatch all orders within 48 hours of purchase (excluding weekends and bank holidays). During busy periods, dispatch times may be slightly longer, but we will always aim to ship as quickly as possible.

You will receive confirmation once your order has been dispatched.

Delivery

We ship within the United Kingdom only and worldwide

Delivery times depend on the shipping method selected at checkout. Please note that delivery timeframes are estimates and may vary due to courier delays that are outside of our control.

We are not responsible for delays caused by:

• Incorrect delivery information provided at checkout

• Courier service disruptions

• Severe weather or other unforeseen circumstances

Live Auction & Made-to-Order Sales

Due to the nature of live auction selling and the fact that all items are made to order, all sales are considered final once payment has been made.

We do not offer refunds or cancellations for:

• Change of mind

• Incorrect selections made during live sales

• Failure to read product descriptions

Please ensure you are certain before completing your purchase.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at:

Email: justthatsweetshop@outlook.com

Please include:

• Your order number

• Clear photos of the issue

• A description of the problem

We will review each case and work to resolve the issue promptly.

This policy does not affect your statutory rights under UK consumer law.